Every licence to use LFP is a dedicated, watermarked build produced for the buyer’s broker and delivered in their name, so its refund terms are specific and limited — and the free compatibility test lets you check your broker before you pay.
When we refund
- If the robot doesn’t work on the registered account because of a problem on our side and support cannot resolve it within 7 days of your report, the full amount is refunded.
- If you accidentally paid twice for the same order, the duplicate payment is refunded.
When we don’t
- Once the dedicated build has been delivered, for any licence type, because a customised build watermarked to the buyer has been handed over.
- Because of trading losses, account drawdown, market performance or differences between your results and the backtest or the LFP live account.
- For markets the compatibility test showed as unavailable at your broker, which are disabled in your dedicated build.
- Because of an incorrectly provided account number or broker server.
- When a licence is revoked for breach of the terms of use or the undertaking.
How refunds are paid
Refunds are paid in the cryptocurrency used (or USDT), at the USD value at the time of payment, to a wallet address you provide. Network fees are deducted from the amount.
Requesting a refund
Send your request with the transaction ID through the contact details on the About page.